Privacy policy
Slyd stores your pet's records directly on your device. Only pets you choose to share with others are uploaded to our server.
Your pet's data stays on your device
Profile. Name, species, breed, sex, date of birth, microchip number, weight, and weight measurements.
Passport. Vaccinations, treatments, medications, allergies, chronic conditions, and completed task history.
Files. Documents and photos you have added.
Reminders. Created and stored locally on your device.
Backup. You create the backup file and are responsible for keeping it safe. If the file is lost, we cannot recover your records.
An account is only needed for shared care
Account data. You sign in via Apple or Google only when joining a shared care space. Your login ID and email address are required to grant access to you and your teammates. If you sign in with Apple, you can choose to hide your email address.
Your profile. You can add your name and a profile picture. Other participants will see them next to your actions in the shared history.
Technical data. The app generates a random device identifier securely stored in iOS secure storage. This allows our server to recognise your device across app launches.
What goes to the server (shared care only)
When it happens. Pet data is uploaded to the server exclusively when you create a shared care invitation, add a new person to the team, or accept someone else's invite. Pets you don't share remain strictly local to your device.
What is uploaded. The pet's profile and passport, tasks with dates and completion marks, health history, added documents and photos, your name and profile picture, and the team list with their access rights.
Supabase. Server and database hosting is provided by Supabase, and data is stored within the European Union. These records are stored on our behalf. Access rights are strictly separated at the database level: a server query always returns only your records and the pets you are officially authorised to access.
Legal basis. We process your data to provide app functionality (performance of a contract) and based on your consent given when initiating shared care.
Visible only to people you invite
Access rights. Other users only gain access to pets you explicitly choose to share. A user with "Helper" access can only view records, whereas a "Carer" can also edit them.
Profile display. Team members will see your name next to actions in the shared history. You can hide your profile picture in settings at any time.
Revoking access. You have the right to revoke anyone's access at any time. Once done, the pet's data will disappear from that person's device upon their next synchronisation with our servers (requires an internet connection).
We collect anonymised usage statistics
What we count. Nine events containing only step names without content: onboarding step view, onboarding completion, task creation (category; custom categories are transmitted simply as "custom" without a name), task completion (first time or not), sent/accepted shared care invitations (role), Slyd+ screen view (entry point), purchase start and completion (plan type).
What is excluded. We do not collect pet names, notes, photos, documents, emails, names, or screen recordings.
Additional event data. App version, iOS version, device type (phone or tablet), and a random identifier. IP addresses are not stored (stripped from the event and disabled at the service level).
Identifier. It is random, generated locally on your phone, and unlinked to your account, device ID, or login identifier. Reinstalling the app generates a new one. Therefore, we track user flows, not individuals, and cannot link events to a specific person.
PostHog. Analytics hosting is provided by PostHog (PostHog Inc.), with data stored within the European Union (Frankfurt) on our behalf.
Legal basis. Our legitimate interest is understanding how users navigate the app and ensuring features work properly. We never use this for advertising or share it with third parties.
How to opt out. In the EU, EEA, and the UK, the "Usage analytics" toggle under "Data & privacy" is enabled by default. Turning it off stops event tracking immediately.
Apple statistics. The App Store independently tracks installations and crashes outside of our app, providing us with aggregated, anonymised metrics only.
We do not sell your data
We do not share your data with advertisers, data brokers, or veterinary clinics.
Outside the app. When you share a document with someone else or open it in another application, that app's privacy policy applies.
Legal requirements
In response to a lawful request from public authorities, we can only provide information stored on our server. We have no access to records stored exclusively on your device.
Payment data is handled by Apple
The Slyd+ subscription is sold by the App Store. We do not receive your card number, banking details, or billing address.
Plan duration. The server stores the date until which your subscription is active.
Data retention
On your device. Records remain in your phone's storage until you delete them or uninstall the app.
On the server. Shared pet records are stored until you delete the pet or your account.
Unshared pets. If shared care is removed, the pet's records remain on the server so you can restore them on any device signed into the same account.
Account deletion. When you delete your account, we revoke access for others and erase your records from the server. Tasks you completed for other people's pets remain in their history along with the name you provided. If offline, the deletion process is deferred until the next time the app connects to the internet.
Your rights
These rights apply to both your personal data (name, profile picture, and login identifier) and all pet records within the app.
Copy. The app exports all your records into a file.
Erasure. Account deletion wipes your records from the server.
Complaints. You have the right to lodge a complaint regarding your data processing with the relevant data protection supervisory authority in your jurisdiction.
Updates
If we change our privacy practices, we will update this policy.